Supplier Guide Part 7: What is expected of you if you become a supplier

Performance is measured through a standard framework and suppliers are expected to:

• work collaboratively with National Highways, their stakeholders and other suppliers.
• deliver on time and to cost, demonstrating year-on-year efficiency.
• drive innovation and Lean ways of working.
• align with National Highways’ imperatives, goals and values; focussing on achieving customer satisfaction in terms of safe roads, reliable journeys and informed travellers.
• maintain National Highways’ positive reputation and high standards.
• be transparent and vigilant in relation to fraud and conflict of interest in their business and extended supply chain.
• provide a fair and equal workplace, and fight bullying and discrimination.
• work together with supply chains to prevent modern slavery.
• manage and deliver against all aspects of the contract, adhering to all appropriate legislation, including data protection obligations and supporting prompt payment initiatives.
• support environmental priorities around consumption, production and sustainable communities.
• highlight and share best practice across the business and with our extended supply chain.
• employ fully qualified and registered operatives with relevant NHSS registration/skills cards. Link to the skills card guidance and registration

Sources of Information

Health, safety and wellbeing

• Home Safe & Well – Health, Safety & Wellbeing Policy Statement 2023
• Home Safe and Well Strategy
• Raising the bar health and safety initiative

Customer service

• Customer service strategy

Leadership and collaboration

• Roads Academy
• Collaborative planning
• Supply Chain School: Leadership and Culture

Efficiency and effectiveness

• Highways England Lean Maturity Assessment (HELMA)
• Innovation Hub
• Innovation, technology and research strategy
• Innovate UK

Equality, diversity and inclusion

• Equality and diversity policies
• Public sector equality duty objectives (2016-2020)
• Supply Chain Sustainability School Fairness, Inclusion & Respect

Sustainability

• Carbon emissions calculation tool
• Supply Chain Sustainability School
• Environmental Sustainability Strategy

Useful Learning and Development

• Supply Chain School
• National Highways Roads Academy Webpage
• Supplier Development System

If you would like further information, or to feedback on this guide, please e-mail scd@nationalhighways.co.uk